Neona White
Ft. Washington,MD
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Gateway Homes Inc.
Alexandria, VA
02.2025 - Current
- Aided in clinical care and maintained patient well-being across several areas and locations.
- Managed patient records, including medical history and test results.
- Educated patients about medications, procedures and physician's instructions.
- Provided education to patients on health topics and preventive care measures.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Prepared and maintained required treatment records and reports.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Facilitated communication between team members and external partners.
- Organized training sessions to enhance team skills and knowledge sharing.
- Processed orders for medical supplies.
Recovery Support Specialist
Gateway Homes Inc.
Alexandria, VA
11.2024 - Current
- Coordinated client resources and services to meet individualized needs and support recovery goals.
- Facilitated crisis intervention services to address acute episodes of mental illness or substance abuse symptoms.
- Assisted in crisis intervention to promote client safety and stability.
- Collaborated with other professionals to develop individualized treatment plans for clients.
- Educated clients on coping strategies and life skills for recovery.
- Facilitated crisis intervention services, effectively managing acute episodes of mental illness or substance use to ensure client safety.
- Maintained accurate documentation of medication administration, including dosage records, side effects, and other relevant information.
- Assisted residents with daily living activities and personal care needs.
- Developed and implemented activities that enhanced physical wellness, emotional stability, cognitive functioning, independent living skills, and social interaction among patients.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Tracked client movement on and off the unit by documenting times and destinations.
Lead Certified Medical Assistant
Pediatric Specialists of Virginia
Fairfax, Virginia
11.2021 - Current
- Coordinated weekly work schedules for department employees.
- Coordinated patient appointments and managed scheduling for optimal clinic workflow.
- Assisted physicians with examinations and procedures in a pediatric healthcare setting.
- Educated patients and families on treatment plans and medication instructions.
- Provided direct supervision of clinical staff, including orientation, training and development of employees.
- Performed vital signs such as height, weight, blood pressure measurements.
- Served as a liaison between physicians and nurses and hospital staff when coordinating complex cases.
- Monitored inventory levels of medical supplies used throughout the facility.
- Incorporated outside records into charts and EHR.
- Coordinated training sessions to enhance staff skills and knowledge.
- Facilitated communication between staff, patients, and external partners.
- Provided crisis intervention services when needed.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Investigated complaints from clients or families concerning their care or treatment.
- Interviewed applicants and made recommendations for new hires.
- Facilitated team meetings, fostering communication and collaborative problem-solving.
- Created presentations detailing project updates for executive leadership team meetings.
- Participated in professional development opportunities to stay current with clinical practices and leadership strategies.
- Analyzed clinical data to identify trends, improve outcomes, and inform strategic planning.
- Established a supportive and collaborative work environment, promoting team cohesion and high morale.
Certified Clinical Medical Assistant
Pediatric Specialists of Virginia
Fairfax, VA
03.2021 - 11.2021
- Prepared examination rooms by sanitizing equipment and arranging supplies.
- Recorded patient histories and vital signs accurately in electronic health records.
- Coordinated appointments and follow-up visits for pediatric patients.
- Collaborated with healthcare team to enhance patient care strategies.
- Provided compassionate support to children and families during visits.
- Responded quickly to emergent situations within the clinic setting by following established protocols.
- Participated in continuing education courses relevant to clinical medical assisting duties.
- Incorporated outside records into charts and EHR.
- Organized charts, documents and supplies to maintain team productivity.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Promoted patient satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated cross-departmental projects to enhance operational efficiency.
Certified Clinical Medical Assistant
Texas Children's Hospital
Houston, TX
07.2017 - 01.2021
- Assisted pediatricians with patient examinations and medical procedures.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Performed patient intake, including taking vital signs and medical histories.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Maintained up-to-date records of patient care, condition, progress, and concerns in the electronic health record system.
- Performed laboratory specimen collections such as urine samples or throat swabs according to established standards.
- Ensured accuracy of all documents related to patient visits including consent forms, discharge instructions and follow-up appointments.
- Administered medication under the direction of a physician or nurse practitioner using proper safety protocols.
- Communicated effectively with patients to provide a positive experience throughout their visit.
- Documented lab results accurately into the Electronic Medical Record system.
- Ordered laboratory tests and interpreted results in collaboration with healthcare team members.
- Incorporated outside records into charts and EHR.
- Cleaned and maintained medical equipment following procedures and standards.
- Changed dressings on wounds to prevent infection and check for healing.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Contacted medical facilities to schedule patients for admission.
- Trained new staff on proper laboratory techniques and safety protocols.
- Maintained laboratory equipment and supplies, ensuring proper functioning of instruments.
- Organized lab test solutions, compounds and reagents.
- Recorded and reported test results accurately according to established procedures.
- Responded promptly to emergency calls from patients in need of urgent care services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Certified Medical Assistant
Dr. Kim A. Kelly Pediatrics
Suitland, Maryland
12.2015 - 06.2017
- Assisted pediatricians in performing routine examinations and vaccinations for patients.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Scheduled patient appointments and coordinated follow-up visits to ensure continuity of care.
- Educated patients and families on health management and preventative care practices.
- Educated patients about medications, procedures and physician's instructions.
- Collected and processed lab specimens while maintaining safety and compliance standards.
- Conducted diagnostic tests such as vision screenings, hearing screenings, and CLIA waived tests in accordance with established protocols.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Supported the front desk with patient check-in, insurance verification, and billing inquiries.
- Trained new medical assistants on office procedures and patient care protocols effectively.
- Developed strong relationships with children and parents to ensure a comforting environment.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Processed payments from patients accurately using cash registers or computerized systems.
Education
Some College (No Degree) - Science
Houston Community College
Houston, TX01-2021
Certification - Health Coaching
Institute For Integrative Nutrition
New York, NY03-2020
Certification - Nursing Assistant Program
Healthcare Training Solutions
Temple Hills, MD08-2015
Associate of Science - Medical Assisting
MedTech College
Washington01-2015
High School Diploma -
McDonough High School
Pomfret, MD06-2013
Skills
- Patient care coordination
- Clinical procedures
- Patient support
- Crisis intervention
- Patient education
- Medical record management
- Electronic health records
- Prior authorization processing
- Resource coordination
- Medical supply management
- Inventory management
- Regulatory knowledge
- Team collaboration
- Process optimization
Certification
- Epilepsy Foundation-Seizure First Aid Certificate
- American Red Cross-Basic Life Support Certificate
- National Health Career Association (NHA)- Certified Clinical Medical Assistant Certification
- TOVA-Therapeutic Options Certificate
- Gateway Homes Mental Health and Wellness- Didactic Training Certificate
- Family Care Pharmacy- Medication Aide Certificate
- Institute for Integrative Nutrition- Gut Health Certificate
- Institute for Integrative Nutrition- Hormone Health Certificate
Accomplishments
- Pediatric Specialists of Virginia Employee of the Year - 2023
Timeline
Clinical Assistant
Gateway Homes Inc.
02.2025 - Current
Recovery Support Specialist
Gateway Homes Inc.
11.2024 - Current
Lead Certified Medical Assistant
Pediatric Specialists of Virginia
11.2021 - Current
Certified Clinical Medical Assistant
Pediatric Specialists of Virginia
03.2021 - 11.2021
Certified Clinical Medical Assistant
Texas Children's Hospital
07.2017 - 01.2021
Certified Medical Assistant
Dr. Kim A. Kelly Pediatrics
12.2015 - 06.2017
Some College (No Degree) - Science
Houston Community College
Certification - Health Coaching
Institute For Integrative Nutrition
Certification - Nursing Assistant Program
Healthcare Training Solutions
Associate of Science - Medical Assisting
MedTech College
High School Diploma -
McDonough High School