Neosha Koch
Missouri City,TX
Overview
7
7
years of professional experience
Work History
Direct Care Supervisor
Brazos Place
Freeport Texas
08.2024 - Current
- Collaborated with interdisciplinary teams to develop comprehensive care solutions for clients.
- Ensured regulatory compliance by maintaining accurate documentation and adhering to established policies.
- Improved overall patient outcomes with consistent monitoring and timely interventions.
- Mentored junior staff members, fostering professional growth and skill development.
- Maximized resource utilization by efficiently allocating personnel, supplies, and equipment based on priority needs.
- Coordinated client assessments and admission processes, ensuring seamless integration into the program.
- Facilitated smooth transitions during shift changes, ensuring continuity of care for clients.
- Resolved conflicts among team members, fostering a harmonious work atmosphere conducive to excellent patient care.
- Streamlined staff scheduling and allocation for optimal direct care service delivery.
Administrative Supervisor
Adapt Programs
Angleton Texas
03.2020 - 07.2024
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained a clean, organized workspace to promote a professional environment conducive to productivity.
- Streamlined administrative processes by implementing new organizational systems, increasing efficiency and productivity.
- Implemented a comprehensive records management system, maintaining accurate documentation while ensuring compliance with regulatory requirements.
- Served as the main point of contact for external partners, establishing strong relationships built on professionalism and reliability.
Dispatcher
Martinez Heavy Truck Company
Huntsville, TX
10.2017 - 03.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
Education
No Degree - sociology
SHSU
Huntsville, TXTimeline
Direct Care Supervisor
Brazos Place
08.2024 - Current
Administrative Supervisor
Adapt Programs
03.2020 - 07.2024
Dispatcher
Martinez Heavy Truck Company
10.2017 - 03.2020
No Degree - sociology
SHSU