Nepleinser Biah
Minneapolis,MN
Overview
3
3
years of professional experience
Work History
Assistant Care Management
PreferredOne - Robert Half
06.2021 - 09.2022
- Answered phone calls and responded to questions regarding diabetic retinopathy, mammogram, physicals concerns and issues.
- Educated patients on treatment options, medication administration, therapy self-management and care plans.
- Communicated with patients with compassion while keeping medical information private.
- Completed weekly scheduling and monthly department reports for case managers.
Financial Aid Internship
TADS
01.2021 - 05.2021
- Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
- Developed organizational filing systems for confidential customer records and reports.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Loan Processor
US Bank - Robert Half
04.2020 - 09.2020
- Review initial loan approval and work with borrower to gather appropriate documentation
- Collect all required documentation for loan packages
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork
- Evaluated loan requests and documents to verify accuracy and completeness
Customer Service Representative
Canteen One - Robert Half
01.2020 - 03.2020
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Handled customer inquiries and suggestions courteously and professionally
- Promptly responded to inquiries and requests from prospective customers
Intern - Project Manager Assistant
Garage Floor Coating
03.2019 - 11.2019
- Daily to maintain neat and organized environment
- Answered phone calls and emails responding quickly to questions and inquiries
- Managing reports and necessary documentation; inquires for collections
- Develop and maintain technicians' schedules
- Answered phone calls and emails, responding quickly to questions and inquiries
- Maintained appropriate inventory levels to meet personnel and corporate needs.
Sr. Specialist TCOM
Guest Services, Rose International, Target Corp - Rose International
08.2018 - 12.2018
- Identify and escalate issues to supervisions
- Document all call information according to standard operating procedures
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
Education
Master Of Business Administration - Information Systems
St Cloud University - Herberger Business
Saint Cloud, MN12.2023
Bachelor of Science - Marketing
Concordia State University
Saint Paul, MN06.2022
Associate of Applied Science - Marketing
North Hennepin Community College
Brooklyn Park08.2020
Skills
- Communication
- Critical Thinking and Problem Solving
- Leadership
- Tableau
- Oracle
- BAM
- Microsoft Office
- BenApps
Timeline
Assistant Care Management
PreferredOne - Robert Half
06.2021 - 09.2022
Financial Aid Internship
TADS
01.2021 - 05.2021
Loan Processor
US Bank - Robert Half
04.2020 - 09.2020
Customer Service Representative
Canteen One - Robert Half
01.2020 - 03.2020
Intern - Project Manager Assistant
Garage Floor Coating
03.2019 - 11.2019
Sr. Specialist TCOM
Guest Services, Rose International, Target Corp - Rose International
08.2018 - 12.2018
Master Of Business Administration - Information Systems
St Cloud University - Herberger Business
Bachelor of Science - Marketing
Concordia State University
Associate of Applied Science - Marketing
North Hennepin Community College
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