Nereida Gonzalez
Edinburg
Summary
Quality Medical Assistant with a proven track record at Dr. Cooper Wellness Center, enhancing patient satisfaction through efficient appointment management and medical record keeping. Skilled in electronic charting and social perceptiveness, I excel in boosting health outcomes and streamlining patient care processes. My approach combines critical thinking with compassionate communication, significantly improving clinic efficiency and patient experiences.
Overview
15
15
years of professional experience
Work History
Quality Medical Assistant
Dr. Cooper Wellness Center
07.2023 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Obtaining all documentation by hospital portals for physician to review and scan to EMR within 48 hours due to hospitalization or emergency visit.
- Making contact with patients after hospital stay to follow up with care and scheduling appointments in a certain timeframe to meet criteria of there medical needs.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Working with WELLMED hospitalized / ER patients to meet criteria with quality assurance. ( Notification of admission, Notification of discharge)
Medical Assistant
Tropical Texas Behavioral
08.2009 - 10.2019
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Crisis interventions
- Patient education
- Facilitating with juvenile detention youth through tele-health.
Education
Certificate - Medical Assistant
Texas Careers
San Antonio, TX07.2005
High School Diploma -
Memorial High School
Mcallen, TX 05.2000
Skills
- Updating Medical Records
- Social Perceptiveness
- Critical Thinking
- Electronic Charting
- Patient Chart Tracking
- Decision Making
- Time Management
- Problem Anticipation and Resolution
- Positive reinforcement and communication
Languages
Spanish
Professional Working
Timeline
Quality Medical Assistant
Dr. Cooper Wellness Center
07.2023 - Current
Medical Assistant
Tropical Texas Behavioral
08.2009 - 10.2019
Certificate - Medical Assistant
Texas Careers
High School Diploma -
Memorial High School
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