Nereida Torres
Dodge City,KS
Summary
Dedicated healthcare professional with extensive experience in clinical and administrative roles, demonstrating proficiency in patient care, medical procedures, and electronic health records management. Committed to fostering teamwork and adaptability while consistently delivering high-quality results in dynamic environments. Proven ability to support medical staff and patients effectively, ensuring seamless operations and enhanced patient experiences. Recognized for reliability and a strong work ethic, contributing positively to healthcare teams and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Hodgeman County Health Center
03.2024 - Current
- Administered patient assessments and recorded vital signs with precision.
- Coordinated patient scheduling and managed appointment flow efficiently.
- Assisted in preparing examination rooms and maintaining cleanliness standards.
- Educated patients on treatment plans and medication instructions effectively.
- Managed electronic health records, ensuring accuracy and compliance with regulations.
- Collaborated with healthcare providers to streamline workflows and improve patient care.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
911 Dispatcher
Gray County Sheriff's Office
09.2023 - 03.2024
- Managed emergency calls, assessing situations to prioritize response efforts.
- Coordinated communication between dispatchers and first responders for effective incident resolution.
- Utilized CAD systems to log incidents and track responses in real-time.
- Provided critical information to emergency personnel, enhancing operational efficiency during high-stress situations.
- Collaborated with law enforcement agencies to maintain public safety and enhance community relations.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Conducted regular system checks to ensure equipment functionality and reliability during emergencies.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Plasma Center Technician • Phlebotomist/Medical Screener
Biolife Plasma Services
11.2022 - 08.2023
- Conducted donor eligibility assessments to ensure compliance with safety protocols.
- Operated and maintained plasma collection equipment, ensuring optimal functionality.
- Collaborated with team members to achieve a clean and organized work environment, promoting efficiency and reducing errors.
- Monitored vital signs continuously throughout the donation process, promptly addressing any fluctuations or concerns as they arose.
- Ensured accurate documentation for each donation, maintaining strict adherence to FDA guidelines and company protocols.
- Achieved compliance with OSHA regulations through rigorous attention to safety protocols both in sample handling and overall facility cleanliness.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust.
Warehouse associate • Picker/Packer
BFC Solutions
06.2021 - 06.2022
- Conducted regular safety inspections, promoting compliance with industry standards and procedures.
- Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to optimize workflow and reduce order processing times.
- Maintained organized work areas to facilitate quick access to tools and supplies, minimizing delays.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Cashier/Cook • Team Lead & Assistant Manager
Long John Silver’s/A&W
10.2019 - 07.2020
- Processed customer transactions efficiently using POS systems, ensuring accuracy and speed.
- Maintained clean and organized work areas, adhering to health and safety standards.
- Assisted customers with menu selections and special requests, enhancing overall dining experience.
- Collaborated with team members to improve service delivery during peak hours.
- Managed cash register operations, balancing cash drawers at the end of shifts accurately.
- Trained new staff on operational procedures and customer service best practices.
- Implemented inventory checks to minimize waste and maintain stock levels effectively.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate of Applied Science - Nursing
Dodge City Community College
Dodge City, KS05-2028
CCI Training Center
Arlington, TX12.2022
High School Diploma -
21st Century Learning Academy
Greensburg, KS03.2019
Skills
- Customer service excellence
- Team collaboration skills
- Workflow optimization
- Data entry accuracy
- Safety protocol adherence
- Empathy in patient interactions
- Time management skills
- HIPAA compliance
- Reliable team player
- Compassionate
- Professionalism and ethics
- Fluent in English and Spanish
- Patient assessment
- Vital signs monitoring
- Electronic health records
Certification
- CCMA - Certified Clinical Medical Assistant 12/8/2022 to present
- First Aid/CPR Certified 11/26/2024 to 11/2026
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Hodgeman County Health Center
03.2024 - Current
911 Dispatcher
Gray County Sheriff's Office
09.2023 - 03.2024
Plasma Center Technician • Phlebotomist/Medical Screener
Biolife Plasma Services
11.2022 - 08.2023
Warehouse associate • Picker/Packer
BFC Solutions
06.2021 - 06.2022
Cashier/Cook • Team Lead & Assistant Manager
Long John Silver’s/A&W
10.2019 - 07.2020
Associate of Applied Science - Nursing
Dodge City Community College
CCI Training Center
High School Diploma -
21st Century Learning Academy