Nereyda Gonzalez
Miami,FL
Summary
Experienced leader with a proven track record in managing teams, optimizing workflows, and overseeing complex operations. Skilled in training staff, coordinating projects, and maintaining high standards of quality and efficiency. Known for a collaborative approach, adaptability, and a commitment to achieving organizational goals.
Overview
9
9
years of professional experience
Work History
Patient Access
University of Miami Hospital
Miami, FL
08.2025 - Current
- Scheduled and coordinated student patient appointments while managing provider availability and clinic workflow.
- Communicated effectively with patients, parents, nurses, and physicians to ensure accurate scheduling and a positive experience.
- Collected and entered patient information, including symptoms and medical details, with a high level of accuracy and confidentiality.
- Verified and processed health insurance information to support billing and eligibility requirements.
- Managed high-volume front desk interactions in a fast-paced healthcare environment while maintaining professionalism and efficiency.
- Adapted quickly to scheduling systems and electronic records while ensuring compliance with healthcare procedures.
Supervisor
KW Property Management
Fisher Island, FL
07.2023 - 07.2025
- Supervised daily operations in a private, high-end residential community, ensuring exceptional service for residents and guests.
- Trained and onboarded new employees on service standards, safety procedures, and daily operations.
- Managed team scheduling and task delegation across pool, spa, and event areas.
- Oversaw private events, ensuring all details met resident expectations and luxury standards.
- Provided attentive, personalized service while supervising residents' families and children.
Supervisor
Marquis Association Management
Fisher Island, FL
11.2019 - 07.2023
- Supervised daily operations in a private, high-end residential community, ensuring exceptional service for residents and guests.
- Trained and onboarded new employees on service standards, safety procedures, and daily operations.
- Managed team scheduling and task delegation across pool, spa, and event areas.
- Oversaw private events, ensuring all details met resident expectations and luxury standards.
- Provided attentive, personalized service while supervising residents' families and children.
Guest Experience Associate
Boucher Brothers Management
Miami Beach, FL
06.2017 - 06.2018
- Provided exceptional guest service in luxury pool and beach settings, assisting hotel guests with seating, amenities, and requests.
- Coordinated with servers and hotel staff to ensure seamless guest experiences.
- Promoted and sold pool cabanas and premium services to upscale clientele, enhancing revenue and guest satisfaction.
- Maintained organized, inviting pool and beach areas to uphold high standards of presentation and safety.
- Delivered personalized, attentive service to a diverse and high-profile clientele in a fast-paced environment.
Education
Associate of Arts - Nursing
Miami Dade College
Miami, FL11-2027
High School Diploma -
Champagnat Catholic School
Hialeah, FL06-2015
Skills
- Team leadership & staff training
- Operations & workflow management
- Customer service & client relations
- Attention to detail & quality control
- Multitasking & organizational skills
- Written & verbal communication
- Technology proficiency & data entry
- Problem-solving & decision-making
- Goal achievement & performance tracking
- Collaboration & team development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Access
University of Miami Hospital
08.2025 - Current
Supervisor
KW Property Management
07.2023 - 07.2025
Supervisor
Marquis Association Management
11.2019 - 07.2023
Guest Experience Associate
Boucher Brothers Management
06.2017 - 06.2018
Associate of Arts - Nursing
Miami Dade College
High School Diploma -
Champagnat Catholic School