Neris Bonilla
Prague,NE
Summary
Sociable Server offering 13 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Waitress Trainer
Starwood Cafe
McKinney, Texas
11.2017 - 06.2024
Waitress Trainer
El Fenix
Plano, Texas
06.2003 - 11.2017
- Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
- Developed instructional materials such as workbooks, handouts, job aids, videos, multimedia visual aids and online tutorials.
- Provided guidance to new waiters in learning the menu items and their ingredients.
- Instructed waiters on how to respond appropriately to customer complaints or inquiries.
- Demonstrated proper methods of taking orders from customers accurately and efficiently.
- Assisted in developing strategies for improving the overall quality of food service delivered by wait staff members.
- Monitored compliance with sanitation regulations while maintaining a safe working environment for all employees.
- Explained various techniques used in handling large groups of customers efficiently.
- Calculated charges, issued table checks and collected payments from customers.
Education
High School Diploma -
Instituto Nacional De El Salvador
El Salvador Skills
- Team motivation
- Salesmanship
- Menu knowledge
- Upselling strategies
- Cash Handling
- Sanitation Standards
Timeline
Waitress Trainer
Starwood Cafe
11.2017 - 06.2024
Waitress Trainer
El Fenix
06.2003 - 11.2017
High School Diploma -
Instituto Nacional De El Salvador
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