Nesha Butler
Alpharetta,GA
Summary
Energetic and detailed oriented customer service representative seeking a position to continuously develop current skills, while learning new ones to deliver the best service.
Overview
11
11
years of professional experience
Work History
Customer Experience Representative
CINTAS, Professional Uniform And Facility Services
06.2023 - Current
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Documented customer interactions in internal database to maintain customer service history details.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Healthcare Recruiter
Health Trust Workforce Solutions
10.2022 - 06.2023
- Communicated with facility Account Manager and clinician regarding availability, open positions and assignment changes.
- Maintain consistent check-ins with clinicians while on assignment to ensure satisfactory customer service by troubleshooting, counseling and problem solving when necessary.
- Communicated with peers to suggest on sales and recruiting strategies that will achieve goals for fill open needs.
- Utilized social media sites to recruit new employees.
Staffing Coordinator
AXIOM Staffing Group
06.2021 - 09.2022
- Leveraged social media platforms and online job boards to network, advertise open positions and engage and attract potential candidates.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Partnered with American Staffing Agency to network and discuss best practices for learning and development.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Provided clerical support, addressing routine, and special requirements.
- Developed and implemented office policies to enhance efficiency in operations.
- Assisted with personnel records management to support recordkeeping accuracy.
Claims Resolution Specialist
Liberty Mutual Insurance
04.2019 - 11.2020
- Determined insurance coverage by analyzing policies and accurately citing policy if denying coverage.
- Coordinated services such as estimates, repairs and replacement rentals.
- Collected information about rejected claims and developed effective solutions.
- Brought claims to closure within 7 days
- Explained policy coverage, liability and denials to policyholders, lawyers and other involved parties.
- Handles claims for Property, Auto, Commercial Lines, Personal Lines and Catastrophe.
- Resolved complex, severe exposure claims using high service oriented file handling.
- Followed up on potentially fraudulent claims initiated by claims representatives.
Department Manager
Kohl’s Department Store
05.2013 - 04.2019
- Scheduled and organized events to drive up sales and networking.
- Resolved all challenging customer complaints in professional manner while prioritizing customer satisfaction.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
High School Diploma -
Flowery Branch High School
Flowery Branch, GA2012
Skills
- Sales
- Human Resources
- Sourcing
- Onboarding
- Data Entry
- Time management
- Policy Interpretation
- Internal Communications
- Payroll
- Employee Timesheet Processing
- Personnel Records Maintenance
Certifications
Claims Adjusting
Timeline
Customer Experience Representative
CINTAS, Professional Uniform And Facility Services
06.2023 - Current
Healthcare Recruiter
Health Trust Workforce Solutions
10.2022 - 06.2023
Staffing Coordinator
AXIOM Staffing Group
06.2021 - 09.2022
Claims Resolution Specialist
Liberty Mutual Insurance
04.2019 - 11.2020
Department Manager
Kohl’s Department Store
05.2013 - 04.2019
High School Diploma -
Flowery Branch High School
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