Yahnessa Cooke
Omaha,NE
Summary
Proven to excel in high-volume environments, I utilize my multitasking and exceptional customer service skills at 10 Forward and Starbucks to enhance customer satisfaction and streamline operations. Adept in both coffee and liquor knowledge, my reliability and adaptability will contribute significantly to team efficiency and inventory management, ensuring operational excellence without exceeding a single numerical percentage in achievements. Experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Great adaptability, coachable and teachable.
Overview
5
5
years of professional experience
Work History
Bartender
10 Forward
01.2024 - Current
- Attends to high customer volumes quickly and efficiently
- Manages cash handling duties responsibly
- Performs opening and closing duties, prints sales reports, sets up for incoming shifts, prepares cash drawers, and takes inventory.
- Efficiently opens or closes the bar according to established procedures, ensuring preparedness for each shift.
- Keeps bar presentable and well-stocked to meet customer needs.
Barista
Starbucks
05.2019 - 08.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods
- Contributed to a positive team environment
- Effective communication
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
No Degree -
University of Nebraska - Lincoln
Lincoln, NESkills
- Multitasking
- Fantastic Customer Service Skills
- Liquor, Beer, and Wine Knowledge
- Coffee Knowledge
- Reliability
- Team Player
- Adaptability
Timeline
Bartender
10 Forward
01.2024 - Current
Barista
Starbucks
05.2019 - 08.2019
No Degree -
University of Nebraska - Lincoln
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