Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nessa Paez

Houston,TX

Summary

Organized with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

9
9
years of professional experience

Work History

Office Manager

FMG Logistics
02.2021 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Service Coordinator

Texan Dodge Chrystler Jeep Ram
02.2019 - 02.2021
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.

Scheduler

Hildistch Financials
01.2016 - 01.2019
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

Education

High School Diploma -

Hargrave High School
Huffman, TX

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Data Entry
  • Customer Relations
  • Scheduling and calendar management
  • Meeting planning
  • Event Coordination
  • Database Administration
  • MS Office

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Office Manager

FMG Logistics
02.2021 - Current

Service Coordinator

Texan Dodge Chrystler Jeep Ram
02.2019 - 02.2021

Scheduler

Hildistch Financials
01.2016 - 01.2019

High School Diploma -

Hargrave High School

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Nessa Paez