Nestor Navidad

• Conducted initial property inspections, developed project scopes, and prepared detailed estimates for restoration projects.
• Coordinated mitigation teams, subcontractors, and field crews to ensure projects were completed efficiently and according to scope.
• Negotiated with insurance adjusters to secure approval for appropriate scopes of work and project-related costs.
• Managed project workflows from initial inspection through completion while maintaining communication with customers, adjusters, and contractors.
• Oversaw collections and followed up on outstanding balances to support timely payment and financial performance.

Progressed through increasing levels of responsibility as a proven leader and collaborative team contributor, focused on customer satisfaction, operational excellence, business growth, and team development.

• Recruited, hired, trained, and managed a team of Mitigation Technicians, supporting their professional development and advancement into higher-level roles.
• Partnered with the General Manager to grow the Water Mitigation department from $200K to $700K in revenue in less than one year.
• Scheduled, scoped, and estimated all Water Mitigation projects for the branch.
• Led team meetings, safety talks, job reviews, and financial performance discussions.
• Provided remote support to other branch locations during periods of increased demand and catastrophe (CAT) events.
• Continued to drive department growth, operational improvements, employee development, and customer satisfaction.

• Collaborated directly with the General Manager and Project Managers to obtain and maintain required project documentation, including Sketches, Damage Reports, and Moisture Mapping records.
• Developed proficiency in insurance software and industry-specific estimating programs to support accurate project documentation and estimating processes.
• Maintained on-call availability during weekends, evenings, and holidays to support emergency restoration response.
• Supervised subcontractors on larger demolition projects during periods of limited staffing.
• Worked safely in disaster environments while consistently adhering to company policies, safety standards, and quality procedures.