Netra Blue
Hope Mills,NC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Davies Life & Health
06.2024 - 11.2025
- Conduct claims intake by gathering required customer and policy information and ensuring accurate data entry into insurance systems.
- Review claim-related inquiries to determine eligibility, coverage specifics, and next-step requirements.
- Document all claim interactions, case details, and policy clarifications with 100% accuracy to support claim adjudication.
- Communicate claim status updates, required documentation, and procedural steps to customers in a clear, empathetic manner.
- Collaborate with internal claims processors and underwriting teams to resolve discrepancies and expedite claims handling.
- Ensure full compliance with HIPAA and company privacy standards when handling sensitive information.
- Utilize CRM and insurance platforms to process claims-related actions efficiently and maintain organized case records.
- Provide high-volume call support, meeting performance metrics for call quality, accuracy, and customer satisfaction.
Customer Care Representative
Public Works Commission
06.2020 - 03.2024
- Handled customer inquiries via phone and email, providing accurate and complete information.
- Resolved customer complaints professionally and efficiently.
- Managed approximately 40-60 incoming calls, emails and faxes per day from customers.'
- Maintained organized records of customer interactions, transactions, and service responses.
- Assisted customers in navigating online portals to access account and service information.
- Conducted follow-up communications to ensure resolution and customer satisfaction.
Customer Service Representative
Enterprise Rent-A-Car
04.2015 - 03.2020
- Managed 30-40 incoming calls and scheduled rental reservations for new and returning clients.
- Handled customer disputes while maintaining brand loyalty and customer confidence.
- Explained promotional offers and service options to customers.
- Trained on multiple rental software platforms to support diverse operational tasks.
- Assisted customers with past rental contract issues, payments, and account discrepancies.
- Routed customers to appropriate departments such as roadside assistance and rewards.
Customer Service Representative
MSC Terminix
09.2014 - 04.2015
- Processed credit payments and managed billing-related inquiries.
- Provided guidance on services, product offerings, and plan options.
- Processed orders for replacement parts and replacement toner.
- Conducted customer follow-up calls to verify satisfaction and service completion.
- Upsold products and plans, contributing to increased customer retention.
- Speak directly to the Technician while onsite, for emergency calls, Confirming technicians are routed to the appropriate location.
Customer Service Representative
Windstream
06.2009 - 07.2011
- Received inbound calls and assisted customers with product and service information.
- Created and updated service orders while maintaining accurate documentation.
- Confirm that the installation technicians have arrived to complete the satellite service installation
- Resolved service and billing issues, including refunds and adjustments.
- Promoted additional services and products based on customer needs.
- Strengthened customer loyalty through empathetic issue resolution.
Education
High School Diploma -
South View High School
Hope Mills, NCBusiness Administration (Some College, No Degree) -
University of Phoenix
Tempe, AZSkills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Data entry
- Computer proficiency
- Complaint handling
- Time management
- Problem resolution
- Critical thinking
Timeline
Customer Service Representative
Davies Life & Health
06.2024 - 11.2025
Customer Care Representative
Public Works Commission
06.2020 - 03.2024
Customer Service Representative
Enterprise Rent-A-Car
04.2015 - 03.2020
Customer Service Representative
MSC Terminix
09.2014 - 04.2015
Customer Service Representative
Windstream
06.2009 - 07.2011
High School Diploma -
South View High School
Business Administration (Some College, No Degree) -
University of Phoenix