Summary
Work History
Education
Skills
Timeline
Generic

Netsanet Assefa

Washington,DC

Summary

Experienced and reliable team member with a background as a cashier and Boba barista at KOKEE TEA. Proficient in using POS systems to process orders and payments accurately and efficiently. Skilled in multitasking, working in fast-paced environments, and providing excellent customer service. Quick to learn, adaptable, and eager to grow within FedEx operations. Ready to contribute to a fast-moving, team-oriented workplace and succeed in any position I am trained for.

Work History

Customer Service Cashier

KOKEE TEA
12.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Boba Barista

KOKEE TEA
12.2024 - Current
  • Followed exact recipes for mixing and preparing beverage.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Pleasantly interacted with customers during hectic periods to promote positive environment.
  • Collaborated with team members to optimize workflow during peak hours for improved customer service.
  • Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.


Education

Bachelor of Science - Civil Engineering

Mekelle University
Mekelle, Ethiopia
07-2019

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Attention to detail
  • Multitasking and organization
  • Adaptability and flexibility
  • Conflict resolution
  • Quality assurance

Timeline

Customer Service Cashier

KOKEE TEA
12.2024 - Current

Boba Barista

KOKEE TEA
12.2024 - Current

Bachelor of Science - Civil Engineering

Mekelle University