Neumann Switzer
Nettleton,Mississippi
Summary
Dynamic IT Technician with proven expertise at Networks POS, excelling in hardware installation and remote support. Enhanced system security and user training, fostering self-sufficiency among staff. Recognized for resolving technical issues swiftly and improving operational efficiency, while maintaining a friendly and patient approach to user support.
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
26
26
years of professional experience
Work History
IT Technician
Networks POS
05.2015 - 10.2025
- Assisted in troubleshooting hardware and software issues for end-users.
- Supported installation of new computer systems and peripherals.
- Provided technical support through phone, email, and in-person interactions.
- Documented technical procedures and user guides for future reference.
- Contributed to network monitoring and maintenance tasks under supervision.
- Collaborated with team members to resolve system outages promptly.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Enhanced system security and minimized vulnerabilities with regular updates and patches to software.
Manager
Piggly Wiggly Supermarket
06.1999 - 05.2015
- Oversaw daily operations to enhance customer service and store efficiency.
- Implemented inventory management systems, reducing stock discrepancies and improving order accuracy.
- Trained and mentored staff on best practices for merchandising and customer engagement.
- Developed employee schedules, ensuring optimal staffing levels during peak hours.
- Analyzed sales data to identify trends and optimize product placement strategies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
No Degree - Electrical, Electronics And Communications Engineering
Mississippi Delta Community College
Moorhead, MSSkills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- Remote support
- System administration
- Network maintenance
- Network security
- Operating system management
- Server maintenance
- User training
- Peripheral maintenance
- Software updating
- Software upgrades
- Remote technical support
- Hardware and software repair
- Computer diagnostics
- System maintenance
- Device installation
- Friendly and patient
- Help desk support
- User support
- TCP/IP
- Equipment Repair
- Hardware upgrades
Timeline
IT Technician
Networks POS
05.2015 - 10.2025
Manager
Piggly Wiggly Supermarket
06.1999 - 05.2015
No Degree - Electrical, Electronics And Communications Engineering
Mississippi Delta Community College