Neva Blackmon
Troy
Summary
Dedicated and adaptable customer service professional with 15+ years of experience across retail, hospitality, and business ownership. Proven ability to deliver exceptional customer experiences, resolve issues efficiently, and work independently in remote environments. Currently pursuing a Bachelor of Science in Behavioral Science with strong digital proficiency and a commitment to continuous growth in remote technologies and customer success strategies.
Overview
7
7
years of post-secondary education
20
20
years of professional experience
Work History
Cleaner private home owner
Sharon Garvin
Enterprise
04.2024 - Current
- Maintained cleanliness and hygiene in residential and commercial spaces.
- Operated cleaning equipment, including vacuums and floor scrubbers.
Customer Service Specialist
Various Roles (Retail & Hospitality)
01.2008 - Current
- Delivered high-quality customer service in fast-paced environments, ensuring positive customer experiences
- Managed transactions, inquiries, and issue resolution with accuracy and professionalism
- Built strong customer relationships, contributing to repeat business and customer loyalty
- Maintained accurate records, cash handling, and daily reporting responsibilities
Owner / Operator
Independent Cleaning Business
01.2008 - Current
- Managed all aspects of business operations, including scheduling, billing, and client communication
- Maintained high service standards, resulting in repeat clients and referrals
- Demonstrated strong self-management, organization, and accountability in a fully independent role
- Resolved client concerns promptly to ensure satisfaction and retention
Cashier
Cheap Butts
Port St. Joe
01.2006 - 04.2008
- Maintained cleanliness and organization of checkout areas for optimal customer experience.
- Assisted customers with product inquiries and provided friendly service throughout transactions.
Education
Bachelor of Science - Behavioral Sciences
Grand Canyon University
Phoenix, AZ 04.2019 - 04.2026
Bachelor of Science - Behavioral Science
Grand Canyon University
High School Diploma -
Skills
- Customer Service & Client Satisfaction
- Remote Work & Virtual Collaboration
- Professional Written & Verbal Communication
- Time Management & Self-Motivation
- Problem Solving & Conflict Resolution
- Organization & Multitasking
- Slack
- Zoom
- Google Workspace
- Data Entry & Documentation Accuracy
- Basic Digital Marketing & Data Analysis
- Remote Systems & Technical Support (Foundational)
Timeline
Cleaner private home owner
Sharon Garvin
04.2024 - Current
Bachelor of Science - Behavioral Sciences
Grand Canyon University
04.2019 - 04.2026
Customer Service Specialist
Various Roles (Retail & Hospitality)
01.2008 - Current
Owner / Operator
Independent Cleaning Business
01.2008 - Current
Cashier
Cheap Butts
01.2006 - 04.2008
Bachelor of Science - Behavioral Science
Grand Canyon University