Nevaeh Broughton
Forestville,MD
Summary
Motivated student working toward dual Associates and Bachelors Degree in Nursing. Possess experience in written communication, forward thinking and prioritizing. Self motivated with proven success working within fast-paced, collaborative settings. Motivated with strong work ethic and working independently. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Wawa
06.2023 - 01.2024
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
Customer Service Advocate
Target
08.2022 - 08.2023
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Administrative Assistant
Heirloom Notary Services, Llc
01.2022 - 06.2023
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Developed monthly financial statements for management review, enabling better decision-making based on accurate data.
- Maintained records by imaging invoices, debits, and credits.
- Matched purchase orders with invoices and recorded necessary information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Improved file retrieval efficiency by maintaining an organized and up-to-date electronic scanning file system.
Barista
Starbucks
01.2022 - 08.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
Education
Nursing
College of Southern Maryland
La Plata, MDHigh School Diploma -
Chesapeake Math And Information Technology Academy
Upper Marlboro, MD06.2023
Skills
- Team Collaboration
- Customer Service
- Guest Services
- Problem Resolution
- Digital Media
- Content Creation
- Creative Writing
- Event Promotion via various forms of Social Media including FaceBook, X (Twitter), Instagram, Pinterest and TikTok
Languages
Spanish
Elementary
Timeline
Customer Service Associate
Wawa
06.2023 - 01.2024
Customer Service Advocate
Target
08.2022 - 08.2023
Administrative Assistant
Heirloom Notary Services, Llc
01.2022 - 06.2023
Barista
Starbucks
01.2022 - 08.2022
Nursing
College of Southern Maryland
High School Diploma -
Chesapeake Math And Information Technology Academy
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