Nevaeh Carroll-Finocchio

Carolina Ale House- LM Hospitality

Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
Facilitated seamless transitions between shifts by effectively communicating pertinent information regarding reservations and special requests with incoming staff members.
Addressed any guest complaints or issues swiftly resolving them leading to increased customer loyalty.
Boosted restaurant reputation by consistently providing a warm and welcoming environment for guests.
Trained new hires in food handling and safety protocols to boost knowledge and performance.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Summary