Nevaeh Hernandez
Victorville,CA
Summary
Proven to excel in high-pressure environments, I leveraged exceptional customer service and cash handling skills at Texas Roadhouse, enhancing guest satisfaction and operational efficiency. My ability to cultivate customer relationships and manage multiple tasks simultaneously showcases a strong work ethic and a commitment to excellence, contributing significantly to team success.
Overview
3
3
years of professional experience
Work History
Server
The Republic
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Bear Valley Country Club
04.2022 - 05.2024
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Texas Roadhouse
06.2021 - 05.2022
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Nursing
Victor Valley College
Victorville, CAApple Valley High School
Apple Valley, CA05.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Sales Techniques
Timeline
Server
The Republic
06.2024 - Current
Server
Bear Valley Country Club
04.2022 - 05.2024
Server
Texas Roadhouse
06.2021 - 05.2022
Nursing
Victor Valley College
Apple Valley High School
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