Nevaeh Jones
Charlotte,NC
Summary
Proven track record in enhancing customer satisfaction and loyalty at Walmart, adept at cash handling and conflict resolution. Demonstrated ability to maintain high accuracy levels and reduce food waste by over 30% at Big Air. Excels in customer service and communication, ensuring operational excellence and fostering positive relationships.
Overview
3
3
years of professional experience
Work History
Cashier
Walmart
8800 E WT Harris Blvd
05.2022 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cook
Big Air
Charlotte, NC
11.2022 - 08.2023
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Sales Associate
Purple Temple
Charlotte, NC
06.2021 - 08.2021
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
N/A - N/A
James Madison Highschool
Atlanta Georgia Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Order Taking
- Product Knowledge
- Conflict Resolution
Timeline
Cook
Big Air
11.2022 - 08.2023
Cashier
Walmart
05.2022 - 09.2024
Sales Associate
Purple Temple
06.2021 - 08.2021
N/A - N/A
James Madison Highschool