Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Nevaeh Ortiz-Duggan

Whitehall, PA,PA

Summary

Dynamic shift leader with proven expertise at Maraschino Diner, enhancing customer satisfaction through motivational leadership and exceptional problem-solving. Skilled in cash handling and POS system operation, fostering a cohesive team environment. Adept at staff training and policy enforcement, ensuring operational excellence and reliability.

Overview

4
4
years of professional experience

Work History

Shift Leader

Maraschino Diner
10.2024 - Current
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Completed cash and credit card transactions accurately using POS software.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Restaurant Hostess

Coplay Eatery
11.2021 - 08.2024
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.

Education

High School Diploma -

Whitehall Coplay School District
Whitehall, PA
06-2024

Skills

  • Team leadership
  • Customer service focus
  • Cash handling
  • Positive attitude
  • Problem-solving
  • Motivational leadership
  • Team supervision
  • POS system operation
  • Policy and procedure enforcement
  • Employee scheduling
  • Production scheduling
  • Staff education and training
  • Strong verbal and written communication
  • Shift leadership
  • Time management abilities
  • Reliability

Interests

  • DIY and Home Improvement
  • Cooking
  • Baking
  • Gym Workouts
  • Social Justice
  • Racial Justice

Timeline

Shift Leader

Maraschino Diner
10.2024 - Current

Restaurant Hostess

Coplay Eatery
11.2021 - 08.2024

High School Diploma -

Whitehall Coplay School District

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