Nevaeh Reister
Spokane
Summary
Flexible professional with two years of experience in patient services as a Patient Experience Specialist at CHAS Health. Demonstrated expertise in strategic thinking and effective communication, proficient in Athena/Navigator/NextGen. Excelled in fast-paced environments, enhancing patient satisfaction and team efficiency through proactive problem-solving and organizational skills. Seeking a role with more responsibility and more focus on patient care while supporting the CHAS health mission.
Overview
4
4
years of professional experience
Work History
Patient Experience Specialist
CHAS Health
02.2023 - Current
- Answered incoming calls, and directed calls to appropriate personnel.
- Assess patient needs and schedule with appropriate dental location/provider.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and dental staff.
- Verified patient insurance eligibility and entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Document patient cases and health information in Athena.
Barista
Rozy's Hot Shots
10.2022 - 01.2023
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Lead Waitress
Lake House Bar and Grill
06.2021 - 10.2022
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
Education
Bachelor of Science - Forensic Science
Arizona State University Online
Tempe, AZ03-2027
Associate of Arts -
Spokane Falls Community College
Spokane, WA08-2022
High School Diploma -
Deer Park High School
Deer Park, WA06-2022
Skills
Well Organized
Communication
Team work
Works well in fast paced environments
Strategic thinking
Athena/Navigator/NextGen Proficent
Timeline
Patient Experience Specialist
CHAS Health
02.2023 - Current
Barista
Rozy's Hot Shots
10.2022 - 01.2023
Lead Waitress
Lake House Bar and Grill
06.2021 - 10.2022
Bachelor of Science - Forensic Science
Arizona State University Online
Associate of Arts -
Spokane Falls Community College
High School Diploma -
Deer Park High School
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