Open To Work
Nevaeha Crowley-Sanders
The Sanders' Family
Denver,Colorado
1
Certification
5
years of professional experience
Detail-oriented professional with experience supporting high-volume operations, order coordination, and customer issue resolution. Proven ability to manage complex requests, communicate effectively across teams, and ensure accuracy in data and scheduling. Skilled in handling sensitive information, navigating multiple systems, and delivering timely solutions in fast-paced environments.
Work History
Shelter Attendant
8 Months- Monitored shelter facilities to ensure safety and compliance with health/safety regulations.
- Responded promptly to emergencies within the facility, coordinating appropriate interventions as necessary for crisis resolution.
- Coordinated intake processes, streamlining client onboarding and resource allocation.
- Monitored shelter facilities to ensure safety and compliance with health regulations.
FAMILY CAREGIVER
3 Years 3 Months- Coordinated daily schedules and appointments, prioritizing tasks to enhance operational efficiency
- Managed diverse responsibilities, ensuring accuracy and timeliness in care delivery
- Resolved unexpected issues promptly, adapting to evolving needs and priorities
- Maintained organized records and ensured consistent communication
CUSTOMER SERVICE REPRESENTATIVE (HYBRID/REMOTE)
1 Year 6 Months- Met and exceeded performance metrics including response time, accuracy, and customer satisfaction
- Resolved customer issues through account research and coordination with internal departments, enhancing overall customer experience
- Resolved customer issues by researching accounts and coordinating with internal departments
- Maintained detailed records of customer interactions and issue resolutions, supporting streamlined follow-up and future reference
- Routed and escalated non-routine requests to appropriate teams for resolution
- Utilized systems like Cisco Finesse/Jabber and Microsoft Office to manage workflows, ensuring efficient handling of customer requests
TEMPORARY RECEPTIONIST/CUSTOMER SERVICE
3 Months- Coordinated appointment scheduling, cancellations, and customer flow in a fast-paced environment, enhancing service efficiency
- Executed orders, payments, and customer requests with precision, ensuring customer satisfaction
- Maintained patient records in electronic systems, ensuring compliance with HIPAA regulations
- Provided timely updates and service details to customers, improving overall communication and transparency
CASHIER/CUSTOMER SERVICE
10 Months- Processed customer transactions and orders efficiently in fast-paced environment
- Verified order accuracy and resolved customer concerns promptly
- Coordinated with team members to streamline workflow and enhance service efficiency
Education
High School Diploma
Skills
Order processing & coordination
Customer account support
Problem resolution & research
High-volume call & email handling
Customer issue escalation
Call routing
Case documentation
Data entry & system navigation
Scheduling & demand coordination
Appointment scheduling
Mandated reporter
Records management
Workflow coordination
HIPAA compliance
Certification
CPR /AED Certified
Timeline
Shelter Attendant
Bayaud Works
12.2025 - CurrentRead More
CUSTOMER SERVICE REPRESENTATIVE (HYBRID/REMOTE)
WSP
07.2023 - 01.2025Read More
FAMILY CAREGIVER
The Sanders' Family
05.2023 - CurrentRead More
TEMPORARY RECEPTIONIST/CUSTOMER SERVICE
Americas Best Contacts and Eyeglasses
09.2022 - 12.2022Read More
CASHIER/CUSTOMER SERVICE
Einstein Bros.
09.2021 - 07.2022Read More
Manual High School
High School Diploma
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Georgia State University
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