Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nevaeha wilson

Carlsbad,NM

Summary

Dynamic professional with a proven track record in customer service and sales, exemplified during my tenure at Aliba. Skilled in POS systems and effective multitasking, I excel in creating positive customer experiences, demonstrated by significantly increasing repeat business. My friendly demeanor and problem-solving abilities have consistently enhanced team collaboration and customer satisfaction.

Overview

1
1
Certification

Work History

Sales Associate

Famous Footwear
06.2024 - Current
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to achieve monthly sales targets.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Gym Receptionist

American Muscle
06.2024 - Current
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Improved gym atmosphere with thorough cleaning and maintenance of reception area.
  • Directed guests and appointments to fitness consultants to increase membership enrollments.
  • Checked members into gym by scanning badges.
  • Improved communication by distributing gym updates and notices to members.

Barista

Aliba
09.2024 - Current
  • Cleaned counters, machines, utensils.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained regular and consistent attendance and punctuality.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
  • Promoted additional items with beverages, increasing store sales.

Education

Business Mangment Associates -

Southeastern New Mexico College
Carlsbad NM
05.2026

High School Diploma -

Carlsbad Early College High School
Carlsbad NM
05.2026

Skills

POS Systems

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Certification

CPR Certification

Timeline

Barista

Aliba
09.2024 - Current

Sales Associate

Famous Footwear
06.2024 - Current

Gym Receptionist

American Muscle
06.2024 - Current

Business Mangment Associates -

Southeastern New Mexico College

High School Diploma -

Carlsbad Early College High School

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Nevaeha wilson