Summary
Overview
Work History
Education
Skills
Timeline
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Neveah Rios

Brooklyn

Summary

Dynamic Intake Specialist with proven expertise in data entry and compassionate client support at Restoration Plaza. Skilled in conflict resolution and team collaboration, I enhanced customer satisfaction through effective communication and education. Committed to maintaining compliance and accuracy, I developed strategies that improved service quality and streamlined documentation processes.

Overview

5
5
years of professional experience

Work History

Intake Specialist

Restoration Plaza
03.2024 - Current
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
  • Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
  • Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
  • Developed and implemented strategies to enhance quality of social services.

Shift Supervisor

PLS Check Cashing
08.2023 - 02.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Completed cash and credit card transactions accurately using POS software.

Mobile Expert

T-Mobile
06.2021 - 01.2023
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.

Shift Leader

Taco Bell
03.2020 - 05.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Education

High School Diploma -

W.H Maxwell High School
Brooklyn, NY
06-2020

Skills

  • Intake assessment
  • Data entry
  • Documentation management
  • Client education
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Compassionate support
  • Case management
  • Group and individual instruction
  • Eligibility review
  • Confidentiality

Timeline

Intake Specialist

Restoration Plaza
03.2024 - Current

Shift Supervisor

PLS Check Cashing
08.2023 - 02.2024

Mobile Expert

T-Mobile
06.2021 - 01.2023

Shift Leader

Taco Bell
03.2020 - 05.2021

High School Diploma -

W.H Maxwell High School

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Neveah Rios