Neveen Abdeljawad
Grand Terrace,CA
Summary
I am very friendly and energetic and love communicating with people from all backgrounds. I have over 9 years of customer service experience, and I am a great team player. I would be a great asset to your team with my background and experience.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Just Bargain
07.2014 - 02.2024
- Answered customer calls and inquires.
- Handled cash/credit transactions.
- Counted Cash Drawers at the beginning and ending shifts.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service associates, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on the register.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Grand Terrace High School
Grand Terrace06.2015
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Time Management
- Decision-Making
- Excellent time management skills
- Cash Handling
- Exceptional telephone etiquette
- Product Knowledge
Timeline
Customer Service Manager
Just Bargain
07.2014 - 02.2024
High School Diploma -
Grand Terrace High School
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