Neveen Zein

• Performed patient intake, including vitals, medical history, and documentation in EMR systems.
• Administered injections, vaccines, and IVs under provider supervision.
• Assisted providers with exams, procedures, and patient preparation.
• Managed patient charts and ensured accurate, timely documentation.
• Answered multi-line phone systems and directed calls appropriately.
• Scheduled, confirmed, and updated patient appointments.
• Verified insurance coverage and communicated with insurance companies for authorizations and billing questions.
• Processed patient check-in/out, collected co-pays, and handled billing information.
• Provided patient education regarding medications, procedures, and follow-up instructions.
• Coordinated prescription refills and relayed provider messages.
• Maintained exam rooms, stocked supplies, and followed infection-control standards.

• Answered and managed incoming phone calls, messages, and emails on behalf of the employer.
• Scheduled, coordinated, and confirmed meetings, appointments, and travel arrangements.
• Managed calendars to ensure efficient daily and weekly scheduling.
• Handled social media accounts by posting content, monitoring engagement, and responding to messages.
• Organized files, documents, and task lists to maintain a smooth workflow.

• Managed front desk operations, including greeting patients and checking them in and out.
• Answered and routed high-volume phone calls using a multi-line phone system.
• Scheduled, canceled, and confirmed patient appointments with accuracy and efficiency.
• Verified insurance eligibility and obtained prior authorizations when required.
• Collected co-pays and processed patient payments, billing, and receipts.
• Communicated with insurance companies regarding coverage, claims, and patient inquiries.
• Updated and maintained patient records in EMR systems.
• Assisted patients with paperwork, forms, and general office support.

designed and lead soccer training programs for youth athletes

Provided teamwork discipline in a positive mindset to all children

Coordinated, practice games and team development