NEWSHA SADRI
Frisco,TX
Summary
Dedicated Customer Service professional with over 10 years of experience and knowledge of service delivery and proven multitasking abilities. Ready to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Omni Hotels
09.2017 - 06.2023
- Incorporate hotel hospitality into high-end dining service to ensure guests have a unique and memorable experience.
- Communicate and coordinate with other departments within the hotel to ensure guests needs are met.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bartender
Del Frisco's Grille
02.2016 - 09.2017
- Provided friendly and professional service to all bar guests and servers.
- Drove sales by selling promotional membership cards.
- Knowledgeable on all state regulations to ensure compliance needs were met.
- Cultivated warm relationships with regular customers.
Server/Bartender
Mexican Sugar
11.2013 - 02.2016
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
UNIVERSITY OF TEXAS
Dallas, TX2016
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CENTENNIAL HIGH SCHOOL
2012
Skills
- Conflict Resolution
- Time management
- Consistency
- Proficient in Microsoft Office
- Operational Efficiency
- Sales Techniques and Expertise
- Regulatory Compliance
- Adaptable and Flexible
- Hospitality Service Expertise
- Workflow Coordination
Timeline
Server/Bartender
Omni Hotels
09.2017 - 06.2023
Bartender
Del Frisco's Grille
02.2016 - 09.2017
Server/Bartender
Mexican Sugar
11.2013 - 02.2016
UNIVERSITY OF TEXAS
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CENTENNIAL HIGH SCHOOL
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