Summary
Overview
Work History
Education
Skills
Timeline
Generic

NEY HERNANDEZ

Los Angeles,CA

Summary

Bilingual cashier and cook, offering seven years of retail experience and three years of restaurant management. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions.

Overview

8
8
years of professional experience

Work History

Training Assistant Restaurant Leader

Raising Cane's
Alhambra, CA
12.2024 - Current
  • Developed training materials and resources to enhance employee onboarding processes.
  • Monitored employee performance and provided constructive feedback for continuous improvement.

Operations Manager

Raising Cane's
Alhambra, CA
06.2024 - 12.2024
  • Managed restaurant image team, implementing cleanliness protocols and coordinating various projects to maintain brand standards.
  • Analyzed restaurant trends to develop and implement strategies for improved performance metrics.

Training Restaurant Manager

Raising Canes
City of Industry
05.2022 - 06.2024
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Trained new managers for two years.

New Restaurant Opener

Raising Canes
Baldwin Park
10.2020 - 05.2022
  • Trained new hires, resulting in stronger staff development and increased productivity on opening day.

Cashier

La Barca Restaurant
El Monte
01.2019 - 03.2020
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.

Sales Associate

Zapatería Patiño
Villa Del Carbon
06.2018 - 08.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Education

General Architecture

Centro Universitario De Ixtlahuaca
01.2018

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Preparatoria Regional De Villa Del Carbón
01.2018

Skills

  • Customer Relations
  • People management
  • Employee onboarding
  • Critical thinking

Timeline

Training Assistant Restaurant Leader

Raising Cane's
12.2024 - Current

Operations Manager

Raising Cane's
06.2024 - 12.2024

Training Restaurant Manager

Raising Canes
05.2022 - 06.2024

New Restaurant Opener

Raising Canes
10.2020 - 05.2022

Cashier

La Barca Restaurant
01.2019 - 03.2020

Sales Associate

Zapatería Patiño
06.2018 - 08.2018

General Architecture

Centro Universitario De Ixtlahuaca

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Preparatoria Regional De Villa Del Carbón
NEY HERNANDEZ