NEYLA CABRERA
Orlando,FL
Summary
Hospitality professional with experience in event coordination, event sales, guest services, and training at Forbes Four- and Five-Star resorts. Skilled in event logistics, BEO development, client relations, and cross-departmental communication to coordinate successful events. Proven ability to support leadership, improve processes, and create exceptional guest experiences while maintaining high service standards.
Overview
3
3
years of professional experience
Work History
Event Coordinator | Training Coordinator
The JW Marriott Orlando, Grande Lakes
Orlando, Florida
06.2025 - Current
- Coordinate logistics for meetings, conventions, and large-scale events at a Forbes Four-Star luxury resort.
- Coordinate vendors, BEOs, timelines, and cross-functional teams to ensure seamless event execution.
- Serve as coordinator to the Director and Assistant Director of Events, entrusted with special projects and high-priority event initiatives.
- Redesigned the department’s training binder as Training Coordinator, ensuring materials, procedures, and service standards remained current and accurate.
- Developed and launched a new guest amenity for the JW Marriott Events team that achieved strong adoption and continues to be used today.
- Cultivate client relationships, coordinate site inspections, and support on-site events while resolving issues and delivering exceptional guest experiences.
Sales Coordinator
The Ritz-Carlton and JW Marriott Orlando
Orlando, FL
08.2024 - 06.2025
- Created customized proposals, contracts, and addendums for high-end and corporate clients at JW Marriott (Forbes Four-Star) and The Ritz-Carlton (Forbes Five-Star).
- Assessed client needs and developed tailored solutions aligned with event objectives and luxury service standards.
- Maintained client confidentiality while delivering polished professional communications aligned with Forbes-rated hospitality standards.
Spa Concierge
The Ritz-Carlton Spa
Orlando, FL
04.2023 - 08.2024
- Delivered personalized guest service in a luxury spa and retail shop while upholding Ritz-Carlton Gold Standards.
- Coordinated appointments, supported spa operations, and collaborated with team members to ensure seamless guest experiences.
- Built guest relationships through product knowledge, personalized recommendations, promotion of spa offerings, and attentive service.
Skills
- Banquet Event Order Creation
- Event Logistics
- Contract Execution
- CI/TY Software
- Book4Time Software
- JW Marriott and Ritz-Carlton Forbes Standards
Accomplishments
- JW Marriott Five Diamond Nominee, Q1 2026
- Training Coordinator, August 2026
Refrences
Lloyd Doubleday Jose Ramirez
Director of Event Planning Assistant Director of Event Planning
(407) 393-4720 (407) 393-4713
Timeline
Event Coordinator | Training Coordinator
The JW Marriott Orlando, Grande Lakes
06.2025 - Current
Sales Coordinator
The Ritz-Carlton and JW Marriott Orlando
08.2024 - 06.2025
Spa Concierge
The Ritz-Carlton Spa
04.2023 - 08.2024