NEYLLIN UMANA
Hilton Head Island,USA
Summary
Licensed South Carolina REALTOR with a strong commitment to client service, relationship building, and delivering a high level of professionalism throughout the real estate process. Driven, personable, and highly motivated to build a successful career in the Lowcountry real estate market. Brings strong communication skills, attention to detail, persistence, and a genuine ability to connect with people from diverse backgrounds. Eager to contribute to a high-performing brokerage while continuously developing market knowledge, sales skills, and long-term client relationships.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Server/Bartender
Captain Woodys
Hilton Head Island, USA
06.2020 - Current
- Served an experience along with great food promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Gate Agent
United Ground Express
Savannah, USA
06.2021 - 12.2022
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircraft according to weight limits.
- Managed irregular operations such as delays or cancellations calmly, taking necessary action to minimize impact on passengers' travel plans.
Server/Bartender
One Hot Mama's
Hilton Head Island, USA
06.2017 - 03.2022
- Managed multiple tables simultaneously while maintaining high service quality and guest satisfaction.
- Delivered prompt service and quality food with attentive focus on customer needs, enhancing overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Coordinated with team members during busy shifts to optimize workflow and ensure exceptional guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
South Carolina Real Estate License -REALTOR -
REALTOR
02.2026 - 08.2026
Hilton Head High School
Hilton Head Island, USASome College (No Degree) - Course Work Completed
Technical College of The Low-country
Hilton Head Island, USASkills
- Hospitality service expertise
- High-volume service
- Upselling techniques
- Multitasking efficiency
- Client relationship management
- Customer service
- Bilingual English / Spanish
- Strong work ethic
Timeline
South Carolina Real Estate License -REALTOR -
REALTOR
02.2026 - 08.2026
Gate Agent
United Ground Express
06.2021 - 12.2022
Server/Bartender
Captain Woodys
06.2020 - Current
Server/Bartender
One Hot Mama's
06.2017 - 03.2022
Hilton Head High School
Some College (No Degree) - Course Work Completed
Technical College of The Low-country