NGOC-ANH T. NGO
Mobile,AL
Summary
Dynamic professional with extensive experience at Mobile County Health Dept, excelling in patient scheduling and insurance verification. Proven ability to enhance team collaboration and streamline referral processes, ensuring timely service delivery. Strong organizational skills and a commitment to confidentiality drive successful outcomes in fast-paced healthcare environments.
Overview
41
41
years of professional experience
Work History
Referral Clerk
Mobile County Health Dept
Mobile, AL
10.2023 - Current
- Assisted in processing patient referrals accurately and efficiently.
- Liaised with healthcare providers to gather necessary documentation for referrals.
- Maintained organized records of referral requests and outcomes for easy retrieval.
- Collaborated with team members to ensure timely completion of referral tasks.
CCMA
Mobile County Health Dept
Mobile, AL
08.2016 - 08.2022
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
- Delivered services to customer locations within specific timeframes.
Office Manager
Parkway Electronics
Mobile, AL
06.1996 - 08.2016
- Coordinated daily office operations to ensure efficiency and smooth workflow.
- Implemented organizational systems that improved file management and retrieval times.
- Developed and maintained office budgets, ensuring adherence to financial guidelines.
- Led a team of administrative staff, fostering collaboration and professional development.
- Oversaw vendor relationships, negotiating contracts for services and supplies.
- Evaluated office systems regularly, identifying areas for process improvement and cost reduction.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Restaurant Manager
Japanese Imperial Steak House
Mobile, AL
09.1989 - 06.1996
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed staff scheduling to optimize coverage during peak hours.
- Implemented training programs enhancing team performance and service standards.
- Monitored inventory levels, reducing waste through efficient ordering processes.
- Developed promotional strategies increasing customer engagement and sales growth.
- Conducted regular performance evaluations, fostering a culture of continuous improvement.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Analyzed financial reports to drive cost-saving initiatives and improve profitability.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
Waitress
Japanese Imperial Steak House
Mobile, AL
10.1984 - 09.1989
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Monitored dining area to ensure cleanliness and timely service delivery.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Trained new staff on menu knowledge and efficient service techniques.
Education
Business Administration And Management
University of South Alabama
Mobile, ALAssociate of Science - CCMA
Fortis College
Mobile, AL10.2017
Skills
Pre-authorizations
Strong organization
Physician authorizations
Patient scheduling
Insurance verification
Appointment scheduling
Follow-up skills
Database management
Healthcare systems
Prospecting
Confidentiality
Appointment reminders
Teamwork and collaboration
Customer service
Problem-solving
Languages
Vietnamese
Native or Bilingual
Timeline
Referral Clerk
Mobile County Health Dept
10.2023 - Current
CCMA
Mobile County Health Dept
08.2016 - 08.2022
Office Manager
Parkway Electronics
06.1996 - 08.2016
Restaurant Manager
Japanese Imperial Steak House
09.1989 - 06.1996
Waitress
Japanese Imperial Steak House
10.1984 - 09.1989
Business Administration And Management
University of South Alabama
Associate of Science - CCMA
Fortis College