Ngoc Dao

. Provide exceptional customer service, answering questions about menu options, ingredients, and dietary restrictions.

. Maintain a clean and organized work environment, adhering to health and safety regulations.

. Handle cash transactions, process orders, and manage point-of-sale (POS) systems efficiently.

• Skillfully managed a busy dining section, delivering consistent quality of service
• Handled order placements, billing management, and complimentary item processing using the POS system.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Explained menu items and suggested appropriate options for food allergy concerns.

• Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
• Monitored inventory at checkout, ensuring high-demand items were always in stock.
• Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.