Ngoc HOANG
Grand Prairie,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
14
14
years of professional experience
Work History
Manager of Operations
Orchid Nail Spa
03.2019 - Current
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
A@P Sheet Metal Mechanic
Siemen Energy @ Automation
01.2015 - 02.2017
- Improved overall project efficiency by streamlining sheet metal fabrication processes.
- Reduced production downtime by maintaining and repairing sheet metal machinery and equipment.
- Enhanced workplace safety standards through continuous monitoring and implementation of protective measures during sheet metal work.
- Delivered high-quality custom sheet metal products, ensuring precise measurements and adherence to design specifications.
- Collaborated with team members on large-scale projects, completing tasks within deadlines and budget constraints.
- Performed detailed inspections of finished products, achieving a high level of quality control for all sheet metal components.
- Utilized advanced tools and techniques to efficiently cut, bend, shape, and assemble complex sheet metal structures.
- Contributed to successful project completion by accurately interpreting blueprints and technical drawings for precise fabrication requirements.
- Adapted quickly to changing project requirements while maintaining a consistent level of productivity in fast-paced environments.
- Maintained a clean and organized workspace, promoting efficiency and reducing the risk of accidents or injuries during sheet metal work.
- Continuously sought opportunities for professional development by attending industry conferences, workshops, and training programs to stay current with new techniques and technologies in the field of sheet metal fabrication.
- Read blueprints and schematics correctly to complete jobs accurately and prevent rework.
- Repaired existing sheet metal assemblies to restore appearance and functionality.
- Met strict quality standards by inspecting and correcting work of less experienced team members.
- Completed same high level of work in hot, cold and inclement weather environments.
- Observed safety practices and procedures to maintain safe and clean working environment.
Quality Control Inspector/Mechanic
Airbase
01.2010 - 05.2015
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Contributed to successful ISO certification processes by adhering strictly to international quality management standards during inspections.
- Inspected incoming and outgoing materials for accuracy and quality.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Examined products for imperfections and defects.
- Recorded inspection and test results on data sheets.
- Monitored product quality at all stages of production process.
- Followed safety protocols while handling hazardous materials.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Education
Bachelor of Science - Biological Science
CSU Hayward
Hayward, CACIT Certificate - Computer Information Technology
North Lake College
Irving, TXSkills
- Logistics Management
- Performance Improvement
- Customer Retention
- Data Analysis
- Quality Assurance
- Problem-Solving
- Employee Relations
- Attention to Detail
- Customer Service
- Business Management
- Capital Spending
Languages
Vietnamese
Native or Bilingual
Timeline
Manager of Operations
Orchid Nail Spa
03.2019 - Current
A@P Sheet Metal Mechanic
Siemen Energy @ Automation
01.2015 - 02.2017
Quality Control Inspector/Mechanic
Airbase
01.2010 - 05.2015
Bachelor of Science - Biological Science
CSU Hayward
CIT Certificate - Computer Information Technology
North Lake College
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