NGOC LINH DAN NGUYEN
San Jose,CA
Summary
As a professional, I am equipped with the knowledge necessary to succeed in a role related to data analysis, engineering, or administration. With a focus on information technology, data analytics, and database management, I am versed in utilizing technology to optimize organizational performance and decision-making. My coursework has prepared me to analyze complex data sets and provide valuable insights to improve operational efficiency and strategic decision-making. With excellent skills, I am eager to contribute to the success of any organization seeking a talented and driven data professional.
Overview
5
5
years of professional experience
Work History
Customer Service
Restaurant Koya Sushi
10.2020 - Current
- Facilitated efficient and accurate service to customers by maintaining clear communication with kitchen staff and promptly addressing any order or service issues
- Utilized exceptional customer service skills to take orders from patrons and accurately enter them into the POS system, ensuring timely and precise delivery of food and beverages
- Monitored customer satisfaction throughout their dining experience and proactively resolved any concerns or issues, ensuring apositive and enjoyable dining experience for all guests.
Tutor/Student Assistant
San Jose College
01.2022 - 05.2022
- Designed and facilitated learning opportunities for students, while providing student tutoring assistance with technical support related to the lab and learning activities such as navigating
- Provided information and resources about a variety of campus services to enhance the student experience
- Provided basic office assistance, including filing and organization of the ESL lab, to ensure smooth operations.
Customer Service
Sushi Boat Town
09.2018 - 02.2019
- Facilitated onboarding for new servers, providing training during shadow week to foster their development and success within the team
- Managed checkout process, ensuring accuracy in giving correct change and processing credit card payments
- Communicated customer orders to sushi chefs, demonstrating exceptional attention to detail and ensuring order accuracy.
Education
Associate of Science – AS - Management Information Systems
Evergreen Valley College
San Jose, CA05.
Bachelor's degree - Management Information August
San Jose State University
2024
Skills
- Office Management
- Customer Service
- Accuracy
- Thoroughness
- Consistency
- Order taking
- Payment Processing
- Order communication
- Relationship Building
- Attention to Detail
- Problem-solving
- Resources Provision
- Organizational skills
- Technologies: Python, MySQL, Pandas for Analytics, Excel, Word
- Microsoft PowerPoint
- Microsoft Excel
Timeline
Tutor/Student Assistant
San Jose College
01.2022 - 05.2022
Customer Service
Restaurant Koya Sushi
10.2020 - Current
Customer Service
Sushi Boat Town
09.2018 - 02.2019
Associate of Science – AS - Management Information Systems
Evergreen Valley College
Bachelor's degree - Management Information August
San Jose State University
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