Ngoc Nguyen
Houston,TX
Summary
Highly experienced interpreter with proven track record of delivering precise interpretations between English and other languages. In-depth understanding of cultural nuances to effectively bridge communication. Dedicated to accuracy and reliability. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Vietnamese Medical Interpreter
Languageline Solutions
Houston, TX
06.2021 - Current
- Interpret real-time conversations between Vietnamese and English-speaking clients.
- Bridge cultural gaps between English and Vietnamese-speaking clients by offering either party insights in each other's ways of thinking and how each respective country's system works, leading to satisfaction in communications and business accomplished between both parties; drove service requests by 200% in one month, successfully securing exclusive business relationships.
- Maintain message content, tone, and emotion as closely as possible, leading to comparable conversions of tact, sensitivity, and other tonal intents between Vietnamese and English; resulted renditions are subsequently complete, accurate, and whole with intents and meanings fully conveyed beyond literal spoken words.
- Optimize customer satisfaction by establishing and facilitating collaborative service environments by discerningly and empathetically addressing needs and concerns of all parties involved.
Vietnamese In-person Interpreter
Masterword Services
Houston, TX
06.2021 - Current
- Discern and adapt to U.S. Vietnamese population's preference for pre-Vietnam-war diction while simultaneously staying current with new medical terminology, new expressions, and cultural changes to assist wide variety of Vietnamese-speaking persons.
- Function as liaison between school staff members and parents and school staff members and students.
- Exhibit high energy, professionalism, and empathy when dealing with clients and staff; service is consistently re-requested.
Church Volunteer
Houston Vietnamese Congregation
Houston, Texas
09.2018 - Current
- Engage in community initiatives and various outreach campaigns to increase and engage church members.
- Distribute religious materials effectively with persuasively prepared presentations.
- Boosted church community members' morale through peer-to-peer encouraging initiatives.
- Maintained religious records and documents.
Medicare Insurance Producer
Lordes Insurance Group LLC
Houston, TX
10.2020 - 06.2022
- Maintained high standards of customer service by building relationships with clients.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Created detailed reports for management to track performance and sales.
- Approached potential clients by using direct marketing mailings and phone contacts.
Vietnamese Phone Interpreter
LanguageLine Solutions
10.2018 - 10.2020
- Interpreted real-time conversations and dialogues in settings of kinds as hospitals, detention centers, 911 emergency calls, insurance auto and property claims, financial planning, criminal witness statements, immigration offices, energy company promotions, data company customer support calls, Medicare, Medicaid, home health services, etc. Managed roughly 20 calls per day.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Developed and maintained glossary of technical terms.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
Hostess
Chuy’s Tex-Mex
Houston, TX
05.2017 - 11.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered phone calls to take orders, give information and document reservations.
- Advised customers about special offerings and menu items to help drive sales.
Education
Some College (No Degree) - Science
GPA: 3.6/4.0
High School Diploma -
06.2018
5% of class, GPA: 3.9/4.0
License -
10.2020
- Licensed General Lines Agent: Life, Accident, Health and HMO - (2020-current).
Skills
- Cultural Insight
- Concept Interpretation
- Active Listening
- Memorization
- Consecutive Translation
- Call Management
- Business Communications
- Quotes and Sales
- Presentation Delivery
- Policy Adjustment Knowledge
- Customer Follow-Up
- Public Ministry
- Emotional Development
Certification
Licensed General Lines Agent - Life, Health, and HMO (2020-current)
Languages
Vietnamese
Native or Bilingual
Timeline
Vietnamese Medical Interpreter - Languageline Solutions
06.2021 - Current
Vietnamese In-person Interpreter - Masterword Services
06.2021 - Current
Medicare Insurance Producer - Lordes Insurance Group LLC
10.2020 - 06.2022
Vietnamese Phone Interpreter - LanguageLine Solutions
10.2018 - 10.2020
Church Volunteer - Houston Vietnamese Congregation
09.2018 - Current
Hostess - Chuy’s Tex-Mex
05.2017 - 11.2017
Houston Community College - Some College (No Degree), Science
Connections Academy - High School Diploma,
Licenses & Certifications - License,
Licensed General Lines Agent - Life, Health, and HMO (2020-current)
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