Nguyen Dang

• Lead the IT department for Hyatt Regency Chicago and Hyatt Regency McCormick Place
• Train IT Manager and IT Analyst on Hyatt systems and best practices
• Implemented preventative maintenance checklists
• Streamline all requests for IT assistance to ServiceNow
• Liaison support between multiple vendor systems and networks
• Purchase all technology relative to administrative and operational departments
• Submit annual CapEx and OpEx technology budgets
• Manage $1m+ in capital projects

• Led the IT operational, management, and leadership responsibilities for the hotel
• Created preventative maintenance cycles for IT infrastructure and services
• Purchased all technology relative to administrative and operational departments
• Submitted annual CapEx and OpEx technology budgets
• Managed $500k+ in capital projects

• Completed pending IT tasks while the property searches for a new IT Manager
• Held multiple meetings with HR, Finance, and Operations to realign expectations about IT standards
• Coordinated a large e-waste pickup which led to a server room cleanup effort
• Supported the completion of several pending IT projects requiring guidance on network configuration

• Supported the operations teams through multiple outages and limitations of legacy hardware
• Worked with multiple service providers to develop and design internet circuit solutions for the hotel
• Concentrated on internal touchpoints to deliver high-quality IT service for our luxury operation
• Promoted transparency for capital requests to ensure critical review through a budgetary use case lens

• Served as main point of contact for IT transformation during IT staffing changes
• Provided IT support for hotel leadership, colleagues, and food & beverage outlets
• Documented foundational IT infrastructure and operational data for hotel leadership and the IT successor

• Served as main point of contact for onsite IT activities relating to new hotel opening
• Provided IT support for hotel leadership, colleagues, and food & beverage outlets
• Configured and installed POS terminals, house phones, and computers

• Installed mesh WiFi system for a 3-floor office building
• Installed CCTV system at one of the VAI offices
• Provided day-to-day user support

• Developed an IT team and growth culture
• Delegated tasks by priority to team members
• Trained team members through knowledge gaps
• Upgraded servers, network switches, and vendor equipment
• Submitted annual CapEx and OpEx technology budgets Managed $650k in capital projects

• Provided network support for food and beverage outlets and meeting space events
• Utilized ServiceNow to monitor IT tickets to ensure SLAs were being met
• Performed overnight server and network switch migrations
• Configured and supported POS terminals and operations
• Replaced all PCs, printers, and switches for 2 hotels (400 users, 450 PCs/laptops, 75 printers, 20 switches)

• Assumed responsibility for all break/fix issues
• Troubleshooted technical issues relating to printers, computers, kiosks, mobile devices, and copiers
• Performed identity management and user access tasks Imaged computers on a Windows 7/10 platform

• Performed CAT cabling repairs in a manufacturing environment
• Resolved software runtime issues that caused manufacturing disruptions
• Supported users with their desktop computing and printing issues

• Managed and completed IT tickets for classroom and lab requests
• Reimaged and configured classroom computers and laptops

GPA: 3.92

• summa cum laude graduate