Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Manager

Minh Thu Nguyen Quach

Garden Grove,California

Summary

Dynamic manager with a proven track record at Haagen-Dazs, excelling in customer service and employee training. Expert in operational improvements and relationship building, I effectively resolved customer issues, enhancing satisfaction. Proficient in Microsoft Excel, I utilized data-driven insights to elevate store performance and mentor new staff, fostering a productive work environment.

Professional in accounting field, bringing comprehensive understanding of financial processes and administrative support. Known for reliability and adaptability in dynamic environments, consistently meeting deadlines and assisting in accurate record-keeping. Expertise in financial software and collaborative approach to teamwork ensure seamless operations.

Overview

2026
2026
years of professional experience

Work History

Volunteer

Manager

Haagen-Dazs Ice Cream Shop
07.2020 - Current
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Organized promotional events to increase product awareness.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Resolved customer complaints in a timely manner.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Delegated work to staff, setting priorities and goals.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.

Vietnamese Teacher

St. Nicholas Catholic Church
08.2019 - 03.2020
  • Tested students' comprehension of subject matter through quizzes, tests and projects.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Maintained a safe and orderly learning environment for all students.

Education

Bachelor of Science - Accounting

California State Polytechnic University, Pomona
Pomona, CA
05-2025

Associate of Science - Accounting

Irvine Valley College
Irvine, CA
05-2023

Master of Science -

California State Polytechnic University, Pomona
Pomona, CA
05-2027

Skills

  • Proficient in Microsoft Excel, including data organization, formulas, and spreadsheet management
  • Experienced in employee training, onboarding new team members, and providing ongoing support
  • Strong customer service skills, with a focus on client satisfaction and problem resolution
  • Accurate and efficient in data entry, maintaining high levels of speed and precision
  • Demonstrated attention to detail in all aspects of work, ensuring accuracy, and consistency
  • Provided accounting support for daily operations, including reconciliations, and report preparation
  • Knowledgeable in accounting concepts, including journal entries, and financial statements
  • Familiar with bank accounting processes, including deposits, reconciliations, and reporting
  • Assisted in cost accounting tasks, helping to track and manage expenses, and inventory
  • Supported payroll accounting, ensuring timely and accurate processing of employee compensation
  • Participated in tax preparation, including data gathering, form completion, and client support
  • Strong understanding of accounting principles, with a foundation in GAAP and financial ethics
  • Positive attitude
  • Teamwork and collaboration

Languages

Vietnamese
Native/ Bilingual

References

References available upon request.

Timeline

Manager

Haagen-Dazs Ice Cream Shop
07.2020 - Current

Vietnamese Teacher

St. Nicholas Catholic Church
08.2019 - 03.2020

Associate of Science - Accounting

Irvine Valley College

Volunteer

Bachelor of Science - Accounting

California State Polytechnic University, Pomona

Master of Science -

California State Polytechnic University, Pomona

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Minh Thu Nguyen Quach