Minh Thu Nguyen Quach
Garden Grove,California
Summary
Dynamic manager with a proven track record at Haagen-Dazs, excelling in customer service and employee training. Expert in operational improvements and relationship building, I effectively resolved customer issues, enhancing satisfaction. Proficient in Microsoft Excel, I utilized data-driven insights to elevate store performance and mentor new staff, fostering a productive work environment.
Overview
6
6
years of professional experience
Work History
Manager
Haagen-Dazs Ice Cream Shop
Irvine
07.2020 - Current
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Organized promotional events to increase product awareness.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Resolved customer complaints in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored employee performance and identified performance gaps for corrective action.
- Delegated work to staff, setting priorities and goals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Vietnamese Teacher
St. Nicholas Catholic Church
Lake Forest, CA
08.2019 - 03.2020
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Maintained a safe and orderly learning environment for all students.
Education
Bachelor of Science - Accounting
California State Polytechnic University, Pomona
Pomona, CA05-2025
Associate of Science - Accounting
Irvine Valley College
Irvine, CA05-2023
Skills
- Proficient in Microsoft Excel, including data organization, formulas, and spreadsheet management
- Experienced in employee training, onboarding new team members, and providing ongoing support
- Strong customer service skills, with a focus on client satisfaction and problem resolution
- Accurate and efficient in data entry, maintaining high levels of speed and precision
- Demonstrated attention to detail in all aspects of work, ensuring accuracy, and consistency
- Provided accounting support for daily operations, including reconciliations, and report preparation
- Knowledgeable in accounting concepts, including journal entries, and financial statements
- Familiar with bank accounting processes, including deposits, reconciliations, and reporting
- Assisted in cost accounting tasks, helping to track and manage expenses, and inventory
- Supported payroll accounting, ensuring timely and accurate processing of employee compensation
- Participated in tax preparation, including data gathering, form completion, and client support
- Strong understanding of accounting principles, with a foundation in GAAP and financial ethics
Languages
Vietnamese
Native/ Bilingual
References
References available upon request.
Timeline
Manager
Haagen-Dazs Ice Cream Shop
07.2020 - Current
Vietnamese Teacher
St. Nicholas Catholic Church
08.2019 - 03.2020
Bachelor of Science - Accounting
California State Polytechnic University, Pomona
Associate of Science - Accounting
Irvine Valley College
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