Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Waitress
Nguyen Ngoc Tram Doan

Nguyen Ngoc Tram Doan

West Hartford,CT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3

Years of experience in customer service

Work History

Waitress

Pho 68
01.2019 - 11.2021
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Inspected dishes and utensils for cleanliness.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Associate of Arts - Computer Engineering

Manchester Community College
Manchester, CT
12.2023

Skills

  • Dining Room Cleaning and Upkeep
  • Conflict and Complaint Resolution
  • Food and Beverage Service
  • Order Accuracy and Delivery
  • Transactions and Cash Handling
  • Menu Memorization and Presentation
  • Warm and Friendly
  • Billing and Payment Processing
  • Table Clearing
  • Table Setting Arrangements
  • Guest Flow
  • Taking Reservations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Waitress

Pho 68
01.2019 - 11.2021

Associate of Arts - Computer Engineering

Manchester Community College

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Nguyen Ngoc Tram Doan