Nia Ballinger
Dutch Bros
San Marcos,TX
2
years of professional experience
Friendly and compassionate individual with strong interpersonal skills and passion for patient care. Knowledge of basic medical terminology and proficiency in vital sign monitoring and patient assistance. Committed to providing high-quality care to improve patient well-being.
Work History
Barista
1 Year 2 Months- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Provided exceptional customer service while managing orders in a fast-paced environment.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Collaborated with team members to enhance workflow and improve service speed.
- Adapted quickly to changing priorities, maintaining focus on customer satisfaction.
Front Desk Receptionist
3 Months- Greeted and assisted patients with a warm smile, ensuring a welcoming environment.
- Developed strong working relationships with team members, fostering a positive work environment.
- Collected room deposits, fees, and payments.
- Scheduled, coordinated and confirmed appointments and meetings.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Collaborated with team members to improve patient flow and service delivery.
- Handled patient inquiries and concerns with professionalism and empathy.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
Patient Care Technician
3 Months- Actively listened to patients and customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Reduced stress for patients and families through effective communication and empathetic support.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
Education
Bachelor of Science - Health Sciences
- Dean’s List 2023-Current
- Scholarship Recipient
- Relevant Coursework: Medical Terminology, Anatomy & Physiology, Community Health
- GPA: 3.5
- National Honors Society
- Student Council
- Breast Cancer Awareness Club
- Girls’ Basketball Team Captain
Skills
Patient observation
Infection control standards
Vital signs monitoring
Listening skills
Time management
Friendly and outgoing
Attention to detail
Adaptable
References
Connie, Douglas, Nurse Practitioner, 314-496-1896, Christian Hospital, 11133 Dunn Rd., St Louis, MO, 63138
Training
- Envision Experience: National Youth Leadership Forum: Medicine
- A 9-day program offering an intense and stimulating exploration of pre-medical education for high school students academic preparation necessary for a career in medicine. Experienced observation, simulation, and hands-on training to include suturing, taking blood pressure, and performing neurological exams.
PROFESSIONAL DEVELOPMENT
- Infection Prevention
- HIPPA compliance
- Ability to create patient safe environment
- Exemplary patient centered care skills
- Effective verbal and non-verbal communication skills
- Collaborative team building skills
Timeline
Barista
Dutch Bros
06.2025 - CurrentRead More
Front Desk Receptionist
Quality Urgent Care
10.2024 - 01.2025Read More
Patient Care Technician
Baylor Scott & White Medical Center
05.2024 - 08.2024Read More
Texas State University
Bachelor of Science from Health Sciences
Read More
Marquette Catholic High School
Read More