Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline

Nia Brooks

Sales Representative
Philadelphia ,PA

Summary

Dynamic Sales Representative with a proven track record at Amtrak, excelling in customer service and sales development. Achieved top performer status by leveraging strong interpersonal communication skills and product knowledge to enhance client satisfaction and drive revenue growth. Expert in upselling and cross-selling, consistently identifying high-potential accounts.

Overview

18
18
years of professional experience

Work History

Sales Representative

Amtrak National Railroad
04.2008 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Exceeded sales targets through effective planning and goal setting.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.

Education

Bachelor of Science - Psychology

Temple University, Philadelphia, PA
06.2001

Skills

Customer service

Sales development

Time management

Client service

Sales closing

Customer retention

Product and service knowledge

Interpersonal communication skills

Accomplishments

Million Dollar Sales Club

Software

Microsoft Outlook

Chrome

Timeline

Sales Representative - Amtrak National Railroad
04.2008 - Current
Temple University - Bachelor of Science, Psychology
Nia Brooks Sales Representative