NIA L. COWARD
Mount Pleasant,WI
Summary
Dedicated and personable customer service professional with a strong background in hospitality, management, and client relations. Seeking to leverage over 8 years of experience in customer-facing roles to provide exceptional service, resolve issues efficiently, and contribute to a positive team environment as a Customer Service Representative.
Overview
8
8
years of professional experience
Work History
Front Desk Supervisor & Agent
Hotel Verdant
04.2024 - 06.2025
- - Supervised front desk operations, ensuring smooth check-in/check-out experiences for guests.
- - Resolved guest concerns with empathy and professionalism, leading to improved satisfaction scores.
- - Trained new staff and implemented improved communication systems between departments.
- - Recognized for consistently providing friendly and efficient service in a high-volume environment.
Front of House Manager
Red Lobster
11.2021 - 04.2024
- - Managed daily dining operations and a team of 10+ staff in a fast-paced restaurant environment.
- - Handled customer inquiries, complaints, and special requests to ensure satisfaction and repeat business.
- - Assisted in hiring and training, improving staff retention and overall service quality.
- - Maintained compliance with health and safety standards and corporate policies.
Owner / Cosmetologist
Notice'D by Nia
03.2017 - 07.2021
- - Built a successful salon business from the ground up, specializing in hair care and personalized client experiences.
- - Managed appointments, inventory, finances, and client relations.
- - Developed loyal customer base through word-of-mouth, high-quality service, and social media engagement.
- - Demonstrated strong multitasking and conflict-resolution skills as both business owner and service provider.
Education
Cosmetology License - undefined
The Salon Professional Academy
Kenosha, WISkills
- - Customer Conflict Resolution
- - Verbal & Written Communication
- - Multitasking in Fast-Paced Environments
- - Leadership & Team Coordination
- - Phone Etiquette & Scheduling
- - Hospitality Services
- - POS Systems & Front Desk Software
- - Professionalism & Adaptability
- Time management
- Guest relations
- Data entry efficiency
- Staff training and development
- Administrative skills
Timeline
Front Desk Supervisor & Agent
Hotel Verdant
04.2024 - 06.2025
Front of House Manager
Red Lobster
11.2021 - 04.2024
Owner / Cosmetologist
Notice'D by Nia
03.2017 - 07.2021
Cosmetology License - undefined
The Salon Professional Academy