Nia Grant
Cincinnati,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Tax Exempt Customer Service Representative
Fidelity Investments
Covington, KY
06.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Created presentations utilizing Microsoft Office Suite programs including PowerPoint and Excel.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Warehouse Technician
Beckman Coulter
Cincinnati, Ohio
01.2022 - 04.2022
- Performed material handling processes to improve delivery accuracy and productivity.
- Collaborated with team members to streamline warehouse operations and increase productivity.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
Warehouse Lead
DHL Logistics
Columbus, OH
06.2020 - 08.2021
- Inspected incoming shipments for damage or discrepancies.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
Education
High School Diploma -
Reynoldsburg High School Business Education Leadership & Law Academy
Reynoldsburg, OH06-2019
Some College (No Degree) - Organizational Leadership
University of Cincinnati
Cincinnati, OHSkills
- Information Security
- Call Management
- Data Collection
- Conscientious and Detail-Oriented
- Cooperative and Collaborative
- Patient
References
Charles Conley (Supervisor from DHL)-(614)496-5842
Jamie Pence (Former Track Coach)- (317)714-0251
Timeline
Tax Exempt Customer Service Representative
Fidelity Investments
06.2022 - Current
Warehouse Technician
Beckman Coulter
01.2022 - 04.2022
Warehouse Lead
DHL Logistics
06.2020 - 08.2021
High School Diploma -
Reynoldsburg High School Business Education Leadership & Law Academy
Some College (No Degree) - Organizational Leadership
University of Cincinnati
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