Nia Hall
Los Angeles,CA
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
7
7
years of professional experience
Work History
Case Manager
Victory Starts Now
09.2022 - Current
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Identified care needs of 19 individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs
Security Officer
Victory Starts Now
01.2020 - 08.2022
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Managed over 60 guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Youth Development Coordinator
LA's Best
05.2018 - 12.2019
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Organized classroom spaces with multiple stations to engage students in different ways while boosting learning.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
- Assisted 20 youth with daily activities, including homework assignments, sports and fitness, art and literacy.
Administrative Assistant
Boys and Girls Club of San Francisco
09.2016 - 01.2018
- Prioritized and managed multiple tasks and competing priorities in servicing requests from senior managers.
- Documented payments and expenses to keep financial records current.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Associate of Arts - Business Administration/ Liberal Arts
Los Angeles Southwest College
Los Angeles, CA06.2024
High School Diploma -
Westchester Enriched Science Magnets
Los Angeles, CA06.2015
Skills
- Community Outreach
- Records Management
- Emergency Management
- Complex Problem-Solving Expertise
- Conflict Resolution Techniques
- Highly Observant
- Report Writing
- Organized
- Team Oriented
Timeline
Case Manager
Victory Starts Now
09.2022 - Current
Security Officer
Victory Starts Now
01.2020 - 08.2022
Youth Development Coordinator
LA's Best
05.2018 - 12.2019
Administrative Assistant
Boys and Girls Club of San Francisco
09.2016 - 01.2018
Associate of Arts - Business Administration/ Liberal Arts
Los Angeles Southwest College
High School Diploma -
Westchester Enriched Science Magnets
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