Nia Halman
Bloomington,IL
Summary
With experience at State Farm I have become knowledgeable in claims processing and customer service. I have been able to streamline claims procedures, ensure customer satisfaction, and create new and innovative ideas to improve the claims process.
Overview
2
2
years of professional experience
Work History
Claims Associate
State Farm
05.2023 - 08.2024
- Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences in the form of a final project.
- Guided policyholders through the auto claims process, handling tows and repairs.
- Applied claim handling procedures such as initiating claims payments/settlements, and closing claims.
Cashier
Prairie Gardens/Jeffrey Alans
06.2022 - 04.2023
- Operated cash register with multiple payment methods, ensuring accuracy each time.
- Built relationships with customers to encourage repeat business.
- Greeted customers upon entrance with a positive attitude and assisted them in locating items and joining rewards programs.
Education
Organizational And Community Leadership
University of Illinois At Urbana-Champaign
Champaign, ILSkills
Claims Investigation
Claims
Claims Processing
Policy Interpretation
Customer Service
Timeline
Claims Associate
State Farm
05.2023 - 08.2024
Cashier
Prairie Gardens/Jeffrey Alans
06.2022 - 04.2023
Organizational And Community Leadership
University of Illinois At Urbana-Champaign
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