Nia Halman
Lombard,IL
Summary
Developed strong communication and problem-solving skills in customer-focused environment, demonstrating ability to handle diverse inquiries and resolve issues efficiently. Seeking to transition back into insurance, where these transferrable skills can be effectively utilized to enhance customer satisfaction claim handling. Committed to contributing positively to collaborative and dynamic workplace.
Overview
1
1
year of professional experience
Work History
Guest Advocate
Target
Lombard, IL
03.2026 - Current
- Engaged with diverse customer base, adapting communication style to various needs and preferences.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
Claims Associate
State Farm Mutual Automobile Insurance Company
Bloomington, IL
12.2024 - 07.2025
- Processed insurance claims efficiently, ensuring compliance with company policies and procedures.
- Utilized claims management software to document and track claim statuses effectively.
- Reviewed policy coverage details to assess claims eligibility and determine appropriate resolutions.
- Communicated with clients to gather necessary information and clarify claim-related inquiries.
Education
High School Diploma -
University High School
Normal, IL05-2020
Skills
- Team collaboration
- Customer service
- Customer relations
- Attention to detail
- Reliability and punctuality
- Professionalism and courtesy
Timeline
Guest Advocate
Target
03.2026 - Current
Claims Associate
State Farm Mutual Automobile Insurance Company
12.2024 - 07.2025
High School Diploma -
University High School