Alejandro Santana
Brentwood,NY
Summary
Guest Advocate at Target with a proven track record in enhancing customer satisfaction. Skilled in time management and problem-solving, I've effectively collaborated with teams and exceeded goals, ensuring a positive shopping experience for every guest. Volunteer and put time into my community to ensure our town thrives.
Overview
2
2
years of professional experience
Work History
Guest Advocate
Target
04.2023 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
Degree in Progress - Business Management
SUNY, Farmingdale
Farmingdale, NY05-2028
High School Diploma -
Brentwood High School
Brentwood, NY06-2024
Skills
- Customer service
- Team collaboration
- Time management
- Team leadership
- Problem solving
- Goal setting
Timeline
Guest Advocate
Target
04.2023 - Current
Degree in Progress - Business Management
SUNY, Farmingdale
High School Diploma -
Brentwood High School
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