Guest Advocate
Target
Irvine , CA
10.2025 - Current
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Assisted guests with product inquiries and provided helpful information.
- Processed guest transactions efficiently at the checkout area.
- Educated guests about promotions and loyalty programs during interactions.
- Maintained a clean and organized shopping environment for guests.
- Collaborated with team members to improve guest satisfaction and overall shopping experience.
- Resolved customer complaints effectively, ensuring positive outcomes for guests.
- Handled returns and exchanges while ensuring compliance with store policies.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Maintained cleanliness standards throughout the store area.
- Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Enhanced customer retention by promoting discount options during interactions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Supported other departments to ensure smooth workflow.