Summary
Overview
Work History
Education
Skills
Timeline
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Nia Harrison

Brooklyn,NY

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

6
6
years of professional experience

Work History

Cosmetologist

Dry Bar Soho
07.2022 - 06.2023
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

Sales Associate Specialist/Team Leader

Victoria Secret
06.2017 - 01.2020
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Trained and developed new sales team associates in products, selling techniques, and company procedures.
  • Contributed to team objectives in fast-paced environment.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

Bachelor of Arts - Communications

BMCC
New York, NY

Certification - Cosmetology

Empire Beauty School-New York NY
New York, NY
07.2022

High School Diploma -

Brookyn School of The Arts
Brooklyn, NY
06.2019

Skills

  • Effective Customer Service
  • Appointment Scheduling
  • Administrative Duties
  • Cash Register Operations
  • Data Entry
  • Persuasion and Personal Influence
  • Styling
  • Braiding and Weaving
  • Washing and Drying
  • Cutting

Timeline

Cosmetologist

Dry Bar Soho
07.2022 - 06.2023

Sales Associate Specialist/Team Leader

Victoria Secret
06.2017 - 01.2020

Bachelor of Arts - Communications

BMCC

Certification - Cosmetology

Empire Beauty School-New York NY

High School Diploma -

Brookyn School of The Arts

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Nia Harrison