Nia Lewis
Akron
Summary
Dynamic Order Management Specialist with a proven track record at Innosource C/O Goodyear, excelling in order fulfillment and supply chain coordination. Recognized for enhancing customer satisfaction through effective problem-solving and collaboration. Adept at multitasking and maintaining organization, driving operational efficiency while ensuring timely delivery and accuracy.
Overview
6
6
years of professional experience
Work History
Order Management Specialist
Innosource C/O Goodyear
08.2023 - Current
- Managed order processing from receipt to delivery, ensuring accuracy and timeliness.
- Collaborated with cross-functional teams to resolve order discrepancies and enhance customer satisfaction.
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
Assistant Director of Operations
Chick-fil-A
08.2019 - 08.2023
- Streamlined operational processes to enhance team efficiency and reduce service time.
- Developed training materials and conducted sessions to improve staff performance and customer service standards.
- Implemented quality assurance protocols to maintain food safety compliance and uphold brand standards.
- Analyzed customer feedback data to identify trends and recommend actionable improvements to service delivery.
- Coordinated scheduling for staff, optimizing coverage during peak hours while managing labor costs effectively.
- Collaborated with management on inventory control strategies, ensuring accurate stock levels and timely replenishment.
Amazon Associate
Amazon
02.2022 - 05.2022
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
Education
High School Diploma -
NIHF STEM High School
AkronAssociate of Science - Concentration in Business Management
Kent State University
Kent, Ohio, OH08-2027
Skills
- Order process management
- Order fulfillment
- Supply chain coordination
- Managing returns
- Organization skills
- Teamwork and collaboration
- Quick learner
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Critical thinking
- Excellent communication
Timeline
Order Management Specialist
Innosource C/O Goodyear
08.2023 - Current
Amazon Associate
Amazon
02.2022 - 05.2022
Assistant Director of Operations
Chick-fil-A
08.2019 - 08.2023
High School Diploma -
NIHF STEM High School
Associate of Science - Concentration in Business Management
Kent State University