Summary
Overview
Work History
Education
Skills
Timeline
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Nia Lewis

Akron

Summary

Dynamic Order Management Specialist with a proven track record at Innosource C/O Goodyear, excelling in order fulfillment and supply chain coordination. Recognized for enhancing customer satisfaction through effective problem-solving and collaboration. Adept at multitasking and maintaining organization, driving operational efficiency while ensuring timely delivery and accuracy.

Overview

6
6
years of professional experience

Work History

Order Management Specialist

Innosource C/O Goodyear
08.2023 - Current
  • Managed order processing from receipt to delivery, ensuring accuracy and timeliness.
  • Collaborated with cross-functional teams to resolve order discrepancies and enhance customer satisfaction.
  • Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
  • Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.

Assistant Director of Operations

Chick-fil-A
08.2019 - 08.2023
  • Streamlined operational processes to enhance team efficiency and reduce service time.
  • Developed training materials and conducted sessions to improve staff performance and customer service standards.
  • Implemented quality assurance protocols to maintain food safety compliance and uphold brand standards.
  • Analyzed customer feedback data to identify trends and recommend actionable improvements to service delivery.
  • Coordinated scheduling for staff, optimizing coverage during peak hours while managing labor costs effectively.
  • Collaborated with management on inventory control strategies, ensuring accurate stock levels and timely replenishment.

Amazon Associate

Amazon
02.2022 - 05.2022
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Observed packing operations to verify conformance to specifications.

Education

High School Diploma -

NIHF STEM High School
Akron

Associate of Science - Concentration in Business Management

Kent State University
Kent, Ohio, OH
08-2027

Skills

  • Order process management
  • Order fulfillment
  • Supply chain coordination
  • Managing returns
  • Organization skills
  • Teamwork and collaboration
  • Quick learner
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Critical thinking
  • Excellent communication

Timeline

Order Management Specialist

Innosource C/O Goodyear
08.2023 - Current

Amazon Associate

Amazon
02.2022 - 05.2022

Assistant Director of Operations

Chick-fil-A
08.2019 - 08.2023

High School Diploma -

NIHF STEM High School

Associate of Science - Concentration in Business Management

Kent State University